Once the buildout is done, some Dallas–Fort Worth practices want the same people looking after the office. A managed IT plan from ClearMax Labs covers the computers, network, staff accounts, backups and security for what the project installed, and it starts from the buildout records instead of a discovery exercise. It is optional both ways: no plan is needed to hire a buildout, and no buildout is needed to start a plan.
Last updated: November 2026
What does a plan look after?
- Workstations. Updates, security maintenance, everyday problems and new-hire setup on the covered computers, including the operatory machines that run sensor software.
- The network. The firewall, switch and access points, including the separation between the clinical network and patient WiFi.
- People coming and going. A new hygienist gets a computer login, an email account and a door credential on the same morning. A departing employee loses all three the same afternoon.
- Backups. The server backup checked and restored on a schedule, so the practice knows the copy works before it is needed.
- Security. Protection on the computers and network, kept current and reviewed under the same plan.
- Vendor calls. When the dental software misbehaves, the problem goes to its vendor on the practice's behalf, so the office makes one call.
Why does starting from the buildout matter?
Most plans open with weeks of finding out what is plugged in where, who knows the passwords and which backup is real. After a ClearMax buildout, that work already exists. The drop map and closet layout, the door list, the camera views and the WiFi test results become the plan's documentation on the first day.
It matters most when staff change, which in a dental office is often. With the records in hand, adding or removing someone is a routine task with a log entry, not a search through old emails. The same goes for new equipment: a new sensor or an added operatory starts from a drawing that shows which port and which network it belongs on.
The backup schedule follows the records rule. The Texas dental board's rule at 22 TAC 108.8 requires records to be kept at least five years after the last treatment, so the plan keeps backups long enough to meet it and tests restores from older copies as well as last night's.
Who picks up when the office calls?
The ClearMax support desk, reached through a single phone number or a single email address. Every request becomes a ticket with a number, the practice can see where it stands, and it is closed only when the person who raised it agrees the problem is gone. When a fix needs someone in the building, a ClearMax technician is booked to come out. Coverage hours, response targets and the full list of what a plan includes are spelled out in the proposal, so the line between covered work and a new project is clear before signing.
Long outages are part of the planning here. The Texas Comptroller cites a survey in which 69 percent of Texans lost power at some point during the February 2021 winter storm. A plan includes what happens to the office's systems when the power goes for more than a few minutes, and how the practice gets back to seeing patients once it returns.
What decides the cost of a plan?
Scope does: how many workstations and staff are covered, how much network equipment sits in the closet, whether a server is part of it, and how much of the setup the practice already has documented. A written proposal sets the figure after a call about the office. Nothing about it is published here.
What are the first steps?
- A call covering headcount, operatories, the dental software and the problems that have cost the office time before.
- A walk through the records, which after a ClearMax buildout already list nearly every device.
- The proposal, setting out coverage, response targets and cost in writing.
- Handover to the plan, with the backup restored once as proof and every staff member told how to reach the desk.
Plan questions from North Texas practices
Does a plan require a ClearMax buildout first?
No. A practice without one starts with an inventory of its existing equipment.
Can a plan replace the IT company we use now?
Yes. Before the switch, every password, licence, backup account and the domain is placed in the practice's own name, so nothing is held hostage.